AutoHash Refund Policy

Thank you for choosing AutoHash cloud mining services.
We are committed to providing all users with a secure, transparent, and fully compliant crypto mining experience.
To protect user interests and ensure stable platform operations, the following refund policy applies.

1. Refunds for Contract-Based Products

1. All cloud mining contracts become effective immediately after successful payment. The system automatically deploys the corresponding hashrate and starts mining operations. Therefore, once a contract is activated, it cannot be canceled or refunded.
   
   

2. Users must carefully review all contract details — including contract amount, duration, and payout terms — before confirming payment. A successful payment indicates that the user fully understands and agrees to the contract terms.
   
   

3. In rare cases where a system error, network delay, or blockchain confirmation failure causes a mismatch between the payment record and the contract, AutoHash will, upon verification, assist users in completing contract activation or correcting payment status. The final resolution will be based on system logs and blockchain transaction data.
   
   

2. Account Deposits and Balances

1. All deposits are made exclusively in cryptocurrencies (e.g., BTC, ETH, USDT, etc.). Once the transaction is confirmed on the blockchain, it is considered final and cannot be reversed or refunded.
   
   

2. Unused account balances that are not tied to active contracts may, upon user request and after verification that no violations or promotional restrictions apply, be withdrawn or internally transferred.
   
   

3. If any fraudulent behavior, duplicate refund attempts, or malicious activity is detected, AutoHash reserves the right to freeze the related account and associated assets.
   
   

3. Exceptional Circumstances and Service Interruptions

1. In cases of temporary service interruption due to system maintenance, blockchain network congestion, or regulatory changes, AutoHash will provide equivalent hashrate compensation or an alternative resolution based on the situation.
   
   

2. All refunds (if applicable) will be returned in the original cryptocurrency used for payment, and processing time will depend on blockchain network confirmations and security verification procedures.
   
   

3. If a user violates the Terms of Service or engages in illegal activities (including but not limited to money laundering, fraud, or system abuse), AutoHash reserves the right to deny refund requests and suspend the account.
   
   

4. Contact Us

If you encounter any issues related to refunds or transactions, please contact us through the following channels:
Email: support@autohash.com
Telegram: @AutoHashTG

AutoHash provides 24-hour live customer support, with an average response time of approximately 30 seconds.
If you do not receive an immediate reply, it may be due to high service volume — please wait patiently or reach out again via Telegram.

5. Supplementary Provisions

1. This Refund Policy is governed by and interpreted in accordance with Swiss law.
   
   

2. AutoHash reserves the right to amend this policy as necessary in response to operational or regulatory requirements. The latest version will always be published on the official website.
   
   

3. Users must ensure they understand the associated risks and comply with the applicable laws and regulations of their country or region before using AutoHash services.
   
   

Disclaimer

All AutoHash cloud mining contracts are executed automatically through smart contracts. Earnings are subject to blockchain network performance and market volatility. AutoHash does not guarantee profits and is not responsible for any potential losses incurred by users.